Customer Service Policy Statement 

Star Employment Services is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

At Star Employment Services (“the Company”) we endeavour to provide you with the best possible service at all times. 

If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, details are set out below. We will respond within 3 - 5 working days.


Courtesy


All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.


Communication


Star Employment Services will return all telephone calls and emails received from clients and registered candidates within the agreed timescales plus applications in respect of specific vacancies. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.


Consistency


As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; thus ensuring they are consistently applied to all our customers.


Complaints


Star Employment Services seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Operations Manager in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices or here.


Access to Information


We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Operations Manager. 


Reduce Bureaucracy


Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.


How to Contact Us:


Operations Manager, Star Employment Services, 51-53 Queen Street, Wolverhampton WV1 1ES.
Tel: 01902 319333

Email: kylee.russon@staremploymentservices.co.uk