Star Employment operations manager, Kylee Russon answers: What does a recruitment agency do in practical terms?
It is very easy for me to discuss with my clients how we can help them, but in the first instance it is often unclear what a recruitment agency actually does. Essentially, we act like a middle ground between those looking for jobs and those employing people. We work on behalf of employers to find suitable candidates to fill vacancies. A lot of employers use recruitment agencies, and so signing up with one as a job seeker will give you access to openings that aren’t advertised anywhere else.
When an organisation has a job opening and need to hire someone, the recruitment agency is provided with a job description. The team at the agency then search through their database of CVs to match people to the vacancy. A shortlist is drawn up, the employer will pick who they prefer and then the agency will organise interviews.
Agencies like Star Employment Services are very much people led. Our company has recently merged to create an all-encompassing jobs brand. The newly launched Star Employment Services has seen a big campaign go live, with a brand-new job offer for employers. Earlier in the year, we also attained our gold audited status with the Recruitment & Employment Confederation (REC). The agency was assessed against the requirements of data protection, training and induction and complaints procedure. Also considered were the standing for customer service, diversity, work seeker checks and advertising.
Currently, there are more than 25,000 agencies in the UK and Star Employment are one of only 51 agencies to have the gold audit status. The audit provides confirmation that the agency is conducting its business ethically, in accordance with the legal requirements and with the REC code.
With this in mind, you know that as both a candidate or an employer, using a recruitment agency will give you the reassurance that the hiring process is being taken seriously. There are many practical things which the agency will do, but also it is giving you the trust that your job role will be filled properly.